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Support requests and case conversations

When you submit a support request, STAWILL stores your name, email address, phone number, issue category and messages to handle your inquiry. Contact details and conversation content are encrypted in application storage. Authorized administrators and staff assigned to your case can review them. Contact details are self-reported and are not identity verification.

Your case number and private access code allow access to customer-visible messages. Keep them private. No confirmation emails or SMS notifications are sent by this feature. Do not include SSNs, tax documents, birth dates, passwords or banking details. Network identifiers are hashed for temporary abuse-rate controls. Support records remain until reviewed and removed under the firm’s retention process; automated deletion is not enabled. Request a privacy review through Support.

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